Unboxing and Physical Inspection

Our cookware ships in a rigid kraft corrugated carton sealed with gummed paper tape. The interior packaging contains no plastic wraps or expanded foam blocks. Open the carton, lift out the skillet, and visually inspect the satin finish under bright light. The surface should show uniform directional brushing with no gouges, tooling dents, or oil residues from factory stamping dies.

Verifying Flatness on Induction Tops

Place the dry skillet onto a flat kitchen counter or glass cooktop. Press your thumb against opposite edges of the rim. The pan base must sit flat without rocking or spinning. Induction cooktops require direct surface contact to couple electromagnetic energy into the metal base. Even small gaps reduce heating efficiency and cause humming noises during high-power operation.

• Counter Rock Test: Press opposite rim sides to ensure no wobble on flat glass.
• Handle Integrity: Check that the handle rivets or welds show zero lateral play.
• Grip Fit: Confirm the silicone sleeve seats firmly over the metal tang.

Payment on Delivery and Return Checks

If you selected payment on delivery, inspect the outer parcel integrity before handing cash to the courier. You have thirty days from the delivery date to test the skillet on your own stove. Cook with your regular fats, test heat distribution, and inspect for manufacturing faults. If the pan does not meet technical tolerances, contact support to arrange a return pickup.