Policy terms · Revised October 2026Order now

Returns & Refunds

Name: Forge & Tallow
Address: 161 James Street, Toowoomba QLD 4350, Australia, AU
Telephone: +61 7 639 8668

You may return your purchase from Forge & Tallow within 30 days of delivery, for any reason. The text below details our criteria, the return procedure, freight responsibility, and repayment terms.

Note: obtain a return authorization number prior to shipping any goods back, and post the parcel strictly to our stated workshop address. Packages mailed to other locations cannot be linked to your account.

Section 1

30-day refund guarantee

The return timeframe is 30 days starting on the date of parcel delivery. This policy covers damaged deliveries, manufacturing faults, wrong shipments, or a simple decision to return.

Section 2

Return conditions

Damaged or flawed metal boards: replacement unit or complete refund, including initial postage charges. Please include clear photos with your claim.
Incorrect model dispatched: we send out the proper board and arrange collection of the incorrect item at our expense.
Standard returns: the board must be unused, clean, and in the original packaging with protective film intact. You pay the return freight, and we do not refund original delivery charges.
Boards unwrapped from their protective shipping seal cannot be returned for food hygiene reasons, unless physically defective.

Due to sanitary standards and food-safety hygiene requirements, cutting boards that have contacted food, been washed with detergents, or stripped of their protective surface barriers cannot be returned or refunded once unsealed.

Section 3

Return procedure for cutting boards

Contact [email protected] or call +61 7 639 8668 within 30 days of parcel arrival. Provide your order number, the reason for return, and photographs if the metal arrived damaged.
We respond within one business day with a return authorization number and the destination address.
Place the board back in its original carton. Put a slip with your return authorization number inside the package and tape it closed.
Ship the box to our address and email us the carrier tracking reference. Retain your shipping receipt until your refund is posted.

Section 4

Refunds and processing time

We inspect the board within 3 business days of delivery and confirm the refund by email. We refund via your original payment channel: cash on delivery orders are paid out by bank transfer to your provided account, while bank transfer orders return to the originating account. The bank clears the transfer in 1-5 business days.

Section 5

Exchanges and cancellations

To swap sizes, return your item using our standard procedure and place a new purchase. We credit your original payment when the return reaches our workshop. You may cancel any unshipped order without cost by sending your order number to [email protected].

Section 6

Questions about this policy

Reach us at [email protected] or phone +61 7 639 8668 during Mon-Fri 09:30-18:00, Sat 10:30-14:00. We respond to all inquiries within one business day.

Merchant: Forge & Tallow Kitchenware Pty Ltd
Registered address: 161 James Street, Toowoomba QLD 4350, Australia
Email: [email protected]
Phone: +61 7 639 8668