Shipping & Delivery

Orders submitted before 12:00 on standard workdays leave our bench that day. Orders placed past the cut-off, on Saturdays, Sundays, or bank holidays ship the following business day. You get an order receipt with your reference code right away, followed by a dispatch message containing your tracking number once the box departs.

• Click the courier tracking link sent in your dispatch email or text.
• Alternatively, visit the tracking page on our site and enter your order code.
• Tracking data appears after the carrier runs the first physical scan, typically within 24 hours of pickup.
• Fresh movement records log at each depot along the transit route until final drop-off.

Transit periods refer to business days after leaving our workshop and represent estimates rather than strict deadlines. Outlying delivery zones can add 1-2 days.

Standard shipping is free on orders above $140 in Australia. Orders below this threshold cost $9.95. The final delivery fee for your destination is calculated at checkout before you authorize purchase.

Deliveries outside Australia display specific rates and transit estimates at checkout. Border duties and import fees depend on local customs laws and belong to the buyer. If a recipient rejects entry clearance, the carrier processes the shipment as a returned item.

6.1 Damaged

Inspect your package upon arrival. If the carton or the metal board has taken damage, take photographs and contact [email protected] within 48 hours. We will ship a replacement board at our expense or issue a full refund. You do not need to ship the damaged board back unless we formally request it.

6.2 Lost

If tracking data stays idle for 5 business days, send us your order number. We file an official trace with the freight carrier and either ship another board or return your payment in full, based on your instruction, within 10 business days from the report.

6.3 Parcels marked delivered without receipt

Check your grounds, ask household members and immediate neighbours, and check at the local parcel depot first. If the box remains missing, email us within 3 days of the recorded delivery scan. We start a carrier investigation and post updates until the case closes.

Reach us at [email protected] or phone +61 7 639 8668 during Mon-Fri 09:30-18:00, Sat 10:30-14:00. We respond to all inquiries within one business day.

Merchant

Forge & Tallow Kitchenware Pty Ltd

Registered address

161 James Street, Toowoomba QLD 4350, Australia

Email

[email protected]

Phone

+61 7 639 8668