Terms & Conditions

Forge & Tallow operates as the commercial name of Forge & Tallow Kitchenware Pty Ltd, located at 161 James Street, Toowoomba QLD 4350, Australia. The merchant identity, address, and registration numbers appear on our Legal Notice page and inside your purchase summary. We take returned parcels solely at the dedicated postal address we assign to your case. Do not ship a package anywhere else.

Buyers must reach 18 years of age to make a purchase. Our shop and items serve personal household use, barring prior written consent from us. We hold the right to decline, restrict, or revoke orders if we cannot verify buyer data, if inventory clears out, or if transactions look suspicious. We return your funds in full if that happens.

Prices show in USD. Freight charges appear on the summary screen before final submission. If a plain clerical error skews a listed price, we reserve the right to correct it prior to dispatch; you can then accept the real price or void the order without penalty.

3.1 VAT and customs duties

Parcels delivered inside Australia include applicable VAT. If your package travels outside Australia, your border authority determines border duties, clearance charges, and local taxes. The recipient pays these directly. If you refuse delivery at the border, we classify the shipment as a return and withhold the outward transport fees from your refund.

We take Cash on delivery, Bank transfer. Our server does not collect or log payment card numbers or online banking logins.

4.1 Order placement and acceptance

You submit an order by finalizing the checkout sequence. We send a receipt email with your tracking identifier. The formal sales contract takes effect once we hand the parcel to the carrier and mail your shipping confirmation. Up to that point, we may cancel the sale and return any paid funds.

4.2 Failed or incomplete payments

We do not pack or ship an order without settled payment. If you choose payment on collection and decline or ignore the package, the courier returns it to our warehouse and we cancel the file.

We gather and use the details required to route your package, handle customer queries, and protect this system, as detailed in our Privacy Policy. Our Cookie Policy explains site cookies and tracking files. Both records sit within these terms.

Handle the cutting board according to its technical listing, the pack label, and enclosed user sheet. Store it away from young children unless marked for their use. Photos show the exact metal boards we pack. Display settings alter monitor tint, so slight tone variations in the metal finish do not count as flaws.

6.1 Storage, expiry and disposal

Keep the board in the ambient conditions outlined on the box. If a material shelf life or date code is present, do not use the item past that mark. Sort scrap packaging and retired items through your municipal waste streams.

Nothing here constitutes medical counsel, dietetic instructions, or clinical guidance. Descriptions specify the material properties and kitchen uses of the board; they make no health claims. Consult a doctor before use if you are pregnant, nursing, managing a medical regime, or dealing with physical conditions affected by food preparation gear.

A listed reduction holds only while posted and cannot merge with other deals unless explicitly permitted. Enter reduction codes at the register prior to payment; we cannot add them once you check out. Any promotional items bundled with a purchase must accompany the product if you return it.

Carriers, transit intervals, and freight rates appear on the Shipping & Delivery page. Transit times reflect working days from parcel dispatch and serve as estimates rather than fixed delivery promises. Orders containing multiple pieces may travel in separate boxes.

We carry liability for the parcel until the delivery agent transfers it to you or your designated recipient at your target address. Risk passes to you at handoff. For exterior shipping harm, send clear photos to [email protected] within 48 hours of drop-off. Double-check your delivery entry: packages turned back due to faulty addresses or missed collection are refunded after subtracting courier charges.

You can return a piece within 30 days of delivery following the requirements on our Returns & Refunds page. Obtain a return authorization reference first, then forward the parcel strictly to the designated facility address we supply. We refund the item price. Initial postage is refunded solely if we sent the wrong board or if the item carries a defect. Your local legal rights of cancellation remain untouched.

Every board must align with its published specs and reach your counter free of faults. Products are supported by statutory consumer guarantees under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010), ensuring all titanium cutting boards are free from structural metal defects, warping, and manufacturing flaws for everyday residential food preparation. If an item proves defective under the legal warranty term of your jurisdiction, we evaluate it in the workshop and choose whether to fix it, replace it, or issue a refund. Surface scratches from daily slicing, improper handling, or impact damage after arrival do not qualify.

Do not use this portal for deceitful purchases, technical tampering, scraping client details, or uploading illegal, misleading, or abusive material. We revoke site access for anyone breaking these boundaries.

All copy, workshop photographs, line art, marks, and code on this site remain the property of Forge & Tallow Kitchenware Pty Ltd or its contributors. You may read and print pages for personal reference. Any commercial reprint, syndication, or redistribution demands our formal written agreement.

Our pages may contain links out to external domains. We do not manage those portals, nor do we control their material, operational terms, or uptime. A web link does not signal our backing.

Comments on our pages come from actual buyers who use the boards in their kitchens. They record personal use, not standardized results for every household. When you submit feedback, images, or notes, you give us permission to print them without royalty, using just your first name. We pull reviews down upon request and refuse submissions that break laws or expose personal details of third parties.

We supply this website on an as-is basis. We aim to keep specifications and prices exact, yet we do not promise constant connection or zero system faults. This statement does not reduce the legal product warranties on the physical boards.

To the maximum extent permitted under Australian consumer statutes, the liability of Forge & Tallow Kitchenware Pty Ltd for any breach of statutory guarantee or contractual condition is limited strictly to the replacement of the product, the supply of equivalent goods, or a total refund capped at $100.00 or the total order value paid. We maintain full legal responsibility for damages resulting from deliberate misconduct, gross negligence, bodily harm, or any claim where the law prohibits restriction. For any remaining losses, our liability stays confined to typical, predictable harm arising directly under this retail contract.

You agree to cover our losses from third-party claims provoked by your breach of these conditions or your online submissions, within legal boundaries.

These Terms of Service and any associated contracts are governed exclusively by the laws of New South Wales and the Commonwealth of Australia, subject to the jurisdiction of the courts of Australia. If we cannot settle a disagreement by direct discussion, you can submit the case to the competent court in the jurisdiction of our registered office. Retail consumers preserve the right to bring or answer claims in their home courts. Mandatory consumer legislation in your territory remains fully in effect.

We route purchase receipts, courier updates, sales invoices, and contract notices to the contact inbox entered at checkout. Keep this address functional and monitor junk filters. An electronic dispatch to that destination is legally deemed delivered.

We may assign our contract positions and duties to an entity acquiring our business operations, as long as your consumer protections remain intact. You may not assign your rights under this order without our written sign-off.

A delay or failure on our part to act on a specific term does not relinquish our right to enforce it later.

If any part of these terms becomes unenforceable, the remaining sections stay active. A valid clause matching the original intent as closely as possible will replace the void section.

We reserve the right to suspend accounts or decline future purchases if a buyer breaches these terms. This action does not cancel parcels already on their way.

These conditions, our linked policies, and your purchase receipt form the complete agreement between both parties. If published in multiple languages, the text shown on the specific site you used takes precedence.

Inquiries regarding these conditions go to [email protected], +61 7 639 8668, or our site contact form. Workshop address: 161 James Street, Toowoomba QLD 4350, Australia.

Merchant

Forge & Tallow Kitchenware Pty Ltd

Registered address

161 James Street, Toowoomba QLD 4350, Australia

Email

[email protected]

Phone

+61 7 639 8668